Return and Refund Policy

Returns Policy

1. If your product is defective / damaged or incorrect / incomplete at the time of delivery, please contact us within the applicable return window. Your product may be eligible for refund or replacement depending on the product category and condition. Please see the detailed terms in the relevant category below
2. Please note that some products are not eligible for a return if the product is "No longer needed"

You will always find the relevant terms on the product page (Return Policy tab).

Please note that certain items marked as non-returnable on product page are not eligible for return. For more information view the complete list of non-returnable items.

Non-Returnable Items

Please note that selected items sold on FASHRON are not eligible for return. Below you find a consolidated list of all non-returnable items.

*If you have received a non-returnable item that is defective / damaged or incorrect / incomplete, please contact us within 7 days of delivery.

Valid reasons to return an item

1. Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)
2. Delivered Product is incorrect (presentation different on website) / incomplete (missing parts)
3. Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) - eligible for selected products only

Conditions for Returns

The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn.

The product must include the original tags, user manual, warranty cards, freebies and accessories

The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of FASHRON packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box

If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.

Issuance of Refunds

If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.

The time required to complete a refund depends on the refund method you have selected. The expected processing time mentioned below is after we have received your product (2-3 working days) and it has undergone a quality control (1-2 working days).